Shipping and Policies

Cancellations

I will not be offering any refunds or cancellations for orders unless there are issues (wrong or missing items). If there are any issues with your order please email me at [email protected] with any pictures and info and I will try my best to resolve it

Shipping

I am not responsible for any customs fees that you may encounter.

Domestic Orders- Shipped with either Canada post (Uninsured) or Chit Chats (Tracked and Insured)

US orders- Shipped using Chit Chats, packages are insured

International shipping options:

Chit chats- They offer cheaper shipping rates with tracked shipping so I usually ship with them. The only thing to note is that there are no return services for international packages. This means that if for any reason you are not able to receive the package or if there is an issue with the address then the package will be disposed of and will not be returned to me. In this case I will not be refunding orders. Once the package leaves my hand I am not responsible for it and I cannot refund orders because of customer mishaps. But packages are still insured so if it's an issue with the courier and the package is either lost or missing then you can still file a claim. Packages are insured

*Note- Some countries do not have the option for tracking or insurance so please read the shipping note to double check!!

Canada post- While they do offer tracked shipping it's insanely expensive so I only offer untracked shipping through them. Return services are available with them. No package insurance is available

Tarrifs

I've had multiple people asking about tarrifs for Americans so I wanted to put a blanket statement here

I will NOT be changing the country of origin for US bound packages as there are serious fines and repercussions for those found doing so. There have already been serious delays of entire trucks being turned away because of false labeling

From now on: 
All packages will be labled with a lower value (around $5-$15 cad) depending on the amount of pins ordered. All packages will also be labeled as "Made in china" on the outer packaging as this is now a requirement for packages entering the US

What this means: 
Packages will still be insured BUT, if anything happens to the package and you must file a claim for a refund you will only be receiving the $5-$15 cad back and won't be receiving a full refund, and I will NOT be responsible for refunding or resending a new package free of charge in this case. If you would rather I put the full value:

     Danmei projects: Write "Full value" in the notes when checking out with the respective shipping listing (info will be shared again in emails when it is time)

     Non-Danmei projects: Email me anytime after placing an order so I can make a note to add the full value when shipping out. Please make sure you do this BEFORE I start shipping

I will not be able to change the value of the package once it has been shipped out so please make sure to let me know ASAP

Orders

Combine shipping/ Address changes

Regular Pre-Orders- For the most part I will not combine pre orders as it causes confusion for me and makes packaging and shipping take longer, if you'd like your pre orders to be shipped together please checkout with everything at once. I will not be combining across difference po orders unless they arrive to me at the same time. Address changes are welcome anytime before I start packing the items inhand, I will post address change deadlines in my stories.

In-Hand- For inhand items please email me within 24 hours of your order otherwise I will not be able to combine/address change

P4P Pre-Orders- I do not charge shipping for p4p items during pre orders, instead I set up shipping listing once the item is inhand where shipping will be charged. Because of this any address changes before will be ignored as you will be inputting your chosen address before I ship things out. When checking out with the listing please include ALL orders you would like to combine and ship together. If any orders are missing you will have to place a second order to pay for shipping again, I will NOT be adding orders on after shipping is paid.

Extras/Restocks

Extras- I usually only order very few extras (5-15) so if you are interested in a pin pre ordering is the best chance to get it! That being said if you do miss the pre order I will always have some extras to sell in hand 

Restocks- For the most part I don't do restocks as I haven't had the need to but I'm always open to the suggestion if a pin sells out very fast or is in demand again!

P4P rules 

P4P- Pay for production, meaning you are only paying for the cost of the items and I will be making $0 profit from these items

Reselling  p4p products for more than the original price + shipping IS NOT ALLOWED UNDER ANY CIRCUMSTANCES

If I find you reselling for profit I will not allow you to make any future orders from me.

Trading is fine

Since p4p pins are non profit they are not strictly graded but I will not be sending out heavily flawed pins