Shipping and Policies

Cancellations

I will not be offering any refunds or cancellations for orders unless there are issues (wrong or missing items). If there are any issues with your order please email me at [email protected] with any pictures and info and I will try my best to resolve it.

Shipping

I am not responsible for any customs fees that you may encounter.

Domestic Orders- Shipped with Canada post

US orders- Shipped using chit chats, packages are insured

International shipping options:

Chit chats- They offer cheaper shipping rates with tracked shipping so I usually ship with them. The only thing to note is that there are no return services for international packages. This means that if for any reason you are not able to receive the package or if there is an issue with the address then the package will be disposed of and will not be returned to me. In this case I will not be refunding orders. Once the package leaves my hand I am not responsible for it and I cannot refund orders because of customer mishaps. But packages are still insured so if it's an issue with the courier and the package is either lost or missing then you can still file a claim. Packages are insured

*Note- Some countries do not have the option for tracking or insurance so please read the shipping note to double check!!

Canada post- While they do offer tracked shipping it's insanely expensive so I only offer untracked shipping through them. Return services are available with them. No package insurance is available

Orders

Combine shipping/ Address changes

Regular Pre-Orders- For the most part I will not combine pre orders as it causes confusion for me and makes packaging and shipping take longer, if you'd like your pre orders to be shipped together please checkout with everything at once. I will not be combining across difference po orders unless they arrive to me at the same time. Address changes are welcome anytime before I start packing the items inhand, I will post address change deadlines in my stories.

In-Hand- For inhand items please email me within 24 hours of your order otherwise I will not be able to combine/address change

P4P Pre-Orders- I do not charge shipping for p4p items during pre orders, instead I set up shipping listing once the item is inhand where shipping will be charged. Because of this any address changes before will be ignored as you will be inputting your chosen address before I ship things out. When checking out with the listing please include ALL orders you would like to combine and ship together. If any orders are missing you will have to place a second order to pay for shipping again, I will NOT be adding orders on after shipping is paid.

Extras/Restocks

Extras- I usually only order very few extras (5-15) so if you are interested in a pin pre ordering is the best chance to get it! That being said if you do miss the pre order I will always have some extras to sell in hand 

Restocks- For the most part I don't do restocks as I haven't had the need to but I'm always open to the suggestion if a pin sells out very fast or is in demand again!

P4P rules 

P4P- Pay for production, meaning you are only paying for the cost of the items and I will be making $0 profit from these items

Reselling  p4p products for more than the original price + shipping IS NOT ALLOWED UNDER ANY CIRCUMSTANCES

If I find you reselling for profit I will not allow you to make any future orders from me.

Trading is fine

Since p4p pins are non profit they are not strictly graded but I will not be sending out heavily flawed pins